Each DARE bike owner is entitled to a three-year warranty (if you register your product within one month of purchase, the warranty will be extended to six years).

1. Through the "Contact Us” page, you can let us know your product’s problems by providing product information or serial number on your warranty card and pictures.

2. Or you can tell us your requests via customer service platforms (FB or LINE) so that we can help you as soon as possible.

Whether the bike frame you purchased is brand new or used, to ensure the riding safety for our customers, DARE do not provide any repainting service.

1. After the frame is repainted, we won’t be able to tell if the original frame is damaged or not, which will thus affect how we judge whether the frame is safe.

2. According to the terms and conditions, repainted frame will fall outside of DARE’s warranty. We advise that instead of repainting your bike, you should sell your old bike and purchase a new one.

If you have registered the product and your membership on our official website, all the warranty and repair records will be listed on Membership Management. Please login to the website to check. If you forget to register or find no relevant information, please contact DARE service center. Please let our customer service representative know your product serial number, and they will help you figure this out.

The accessories of DARE ready-make bikes are all from original manufacturers, which will be warranted according to each brand’s terms and conditions regarding warranty. For details please refer to the official website of the accessories you chose. 

DARE offers our customers diverse collection of accessories, including gear-shifting sets, wheel sets, saddles, and so on, from which you can choose any type you like. 

Stem Change Offer provides you a chance to confirm the stem size for free.

For customers who chose the Stem Change Offer, DARE will first give you an ALU6061 stem. You can let us know the size you need within one month, and then we will give you an ALU7050 stem of your designated size.

You can contact DARE customer service center through social network service (FB or LINE) or customer service line and email. We will give advice according to your needs. 

Yes, TSR uses high-end electronic gear-shifting system to facilitate your ride, making it more comfortable.

S9E specification is equipped with DURA ACE DI2 9150.

S8E specification is equipped with ULTEGRA DI2 8050.

We only manufacture the frame of the best quality for DARE bikes. DARE insists on selecting only the top-notched accessories so that every customer can enjoy authentic experience of riding a high-end bike.

In light of brand synergy and our aim to provide our customers with more options for teeth numbers and accessories, for now we only use Shimano high-end components.

The specification of RR22 and RR21 are similar, but RR22 is only for OEM (no retail sales). 

The only difference is the hub used:

RR2 uses 240S hub.

RR22 uses 350 hub.

The 350 hub is also driven by star ratchets, so basically there is no much difference, for the rims and wires are both of the same specification.

Please contact our customer service representative as to the refund procedure and return fee. If there is any fee to be charged, it will be deducted from the refund. 

If you pay by transfer, your refund will be wired to the original account with which you made the transfer.

If you pay by credit card or via the third party payment, the refund will be issued to your credit card.

You can notify our customer service representative about change of address. Once the product is delivered, additional fee may be charged accordingly if you change the address.

Our customers can order bikes on our website, but the prices will differ as the tax and transportation fee vary from country to country. If you cannot find your country from the option list on our website, please contact our customer service for how to make purchases.

In order to provide our customers with the best assembly quality, DARE has transformed our service into direct sales since 2017. Customers are welcomed to use our official online shopping system to purchase bikes. The product you purchased can be directly delivered to your designated location. If you would like to collect your bike yourselves, you can also have it delivered to any designated DARE service center.  

You can make payments by direct transfer. You can also pay by credit card using our official website or via Spgateway (third party payment).

Customers from Taiwan can pay by three installments with no interest charged, but not for customers from other countries for now.

If you purchase a ready-made bike online, the standard bike will take up to 5 to 10 days to deliver, and the customized bike will take up to 45 to 50 days to deliver.

If your order includes “preordered product” or “out-of-stock product”, you cannot place your order or make payments until the product is in stock. Before confirming your order, DARE will give you an estimated delivery time. Once the order is confirmed, we will send an email to you to double confirm.After login to the membership homepage, you can also add the customized bike to your favorite as a reference for future purchase.

DARE has assembled 85% of the bike. Following the instruction of the attached user’s manual or our video clips, you can easily assemble the rest of 15% by your self. If you encounter any difficulty while assembling the bike, please contact DARE customer service center.

You are entitled to free returns within 7 days from the date you receive your bike. No transportation fee will be charged for the first return. However, for any future return, the transportation fee will be charged. 

[Returns and refunds]

If you find that the product is damaged or there is any flaw on the bike or its paint, please contact DARE customer service center immediately. Also, when this happens, please do not ride the bike and keep it well packed. Once DARE confirms that we should hold responsibilities for the flaw, you can then send the bike with the box to us for free returns and refunds.

Whether it is a frame or ready-made bike that you purchased, you can have the color customized for certain bikes (such as MR1s and VSR). Such customization costs USD 120 which takes about 45 to 50 days to complete.

For customized colors, please refer to MYDARE page. >>http://dare-bikes.com/customize/

The smallest size we have for MR1s is 430 (suitable for those taller than 150 cm).While selecting your bike, please make sure it fits your standover height. If you are not clear about this, please email us.

For DARE bike frames, the maximal weight of the rider and luggage carried in riding is up to 120 kg.

But please notice that other accessories may not bear the weight up to 120 kg. We advise you to refer to the weight limit of accessories, for it is safer to lower the maximal loading weight. 

To optimize aerodynamics for the frames of small sizes (XS and XXS), we have redesigned the top tube in accordance with the stem height. Therefore, the small-sized frame looks different from the frame of other sizes.

For each type of DARE bike, you can choose different sizes according to FITTING.

For more size options>>GEOMETRY

Please feel free to contact DARE customer service center via our website, social network service (FB or LINE), customer service line, or via email. We will give you advice on how to select the right size.

There are also MR1s with disc brakes. 

DARE has three types of bikes. You can select your bike according to your needs.

Road climbing-MR1s

Aerodynamic-VSR 

Time trail-TSRTouring bike-GFECross bike-GFXThere are only three types of bikes for now. Gfe/gffx won’t be launched until May 2018.

If you need any help in selecting your bike, please feel free to contact DARE customer service center via social network service (FB or LINE), customer service line, or email. We will give advice according to your needs. 

In order to provide professional service on assembly and adjustment to our customers and to ensure the quality of our service, if you would like to purchase bike frames, please consult DARE service centers or authorized distributors worldwide. 

DARE has applied the M series of high modulus carbon fibers that usually used in aerospace industries to its lamination design, such as M40 and M46. We applied the high-cost T1000 carbon fiber lamination to different areas of the frame, making it not only lightweight but also durable. Such a frame is also highly rigid and resistant to distortion, so as to achieve the optimal cycling efficiency.   

When a carbon fiber bike is crashed by accident, it may cause dangers in riding.

If you continue riding your bike after an accident or crash, it may not be safe. Our crash replacement program allows you to buy an identical or similar bike frame at a discounted price within three years from the date you bought your bike. ，

For more crash replacement information. 

It is suggested that after each riding, you should clean and maintain your bike on your own so as to ensure you have the best riding experience. DARE carbon fiber product should be formally maintained regularly every two years. You can send your bike to us for maintenance or visit our bike shops. For details about relevant fee please refer to DARE service centers.

Customer service line: +886-2-8693-2330

Customer service email: service@dare-bikes.com

From 9 a.m. to 6 p.m., Monday to Friday (not including Saturday, Sunday, and national holidays)

Please log in to the membership center, click on “Forget my password”, and enter the email address you registered. We will then send the link to your email box. After clicking the link, please follow the instructions to reset your password.

If you registered with your FACEBOOK account, please notice that you cannot retrieve your password from DARE’s website. Please go to the FACEBOOK website to check your password.

After you register your account on the Membership Management page, after it is confirmed by our system, your membership data will be shown below the page of product registration.