Sales Policies

A. Order and payment
DARE takes after sales service very seriously. Thus, DARE official online shop only allows purchasing in the countries listed. Please note that if you are located in Thailand or Korea, you can contact our local retailer directly. If you are from other countries and wish to purchase, please contact us at service@dare-bikes.com.

When you place your order via our website, you pay via the third-party payment service, Spgateway, and may choose to pay with Visa, Mastercard, American Express, or JCB. All DARE transactions are made in New Taiwan Dollars. If you are using a credit card from another country, your credit card company may charge extra fees for international transactions or currency differences. DARE does not receive any revenue from these additional fees. Please contact your credit card company to learn more. Once the payment is completed, your product is successfully ordered. DARE will reserve your product in stock, but the purchase is not completed until the product is delivered from our storehouse to you. We reserve the right to reject any payment or to cancel any order at our discretion.
B. Return policies
  • 1
    Bike/Frame
    After collecting/receiving your product within seven days, if you find that the product is damaged during transportation, or that the bike appearance and paint have flaws, please do not ride it, keep the whole package and have your proof of purchase or DARE’s warranty card ready. Contact our DARE customer service right away. Once the condition is confirmed, please send the bike back with its box to DARE, and then you will be entitled to a free return within seven days. (Free return is not viable after seven days of purchase. DARE reserves the right to ascertain if there is truly a damage.)
  • 2
    Accessories
    Once you find the product is unfit/flawed/wrongly delivered, please contact our customer service within seven days for a free return. The transportation fee of the first free return for the same order is free of charge. However, the returned product must be brand new (i.e., it hasn’t been used, worn or assembled), well packaged and include proof of purchase; otherwise DARE will ont accept the return.
C. Warranty
  • 1
    Warranty period (this warranty is only for the original bike owner and is not transferable)
    • (1)
      From 2017 onwards, proof of purchase and DARE’s warranty card grants a warranty period of three years (36 months) beginning on the date of purchase. If a customer completes the product registration within 30 days after purchase, the warranty period is extended to six years (72 months).

      Please note that while you may purchase older models during a new model year, your warranty may be affected.

      With proof of purchase and a DARE warranty card, pre-2016 models are granted a warranty period of two years (24 months) beginning on the date of purchase. Registering the product within 14 days after purchase will extend the warranty period to three years (36 months).

      The proof of purchase must state the date of purchase, product name, amount paid, and must be stamped by the dealer. If the proof of purchase is damaged or lost, warranty cannot be granted.
    • (2)
      If the product manufactured by DARE is flawed within the scope of warranty, after being confirmed by DARE, you will enjoy free repair or replacement. If the product is discontinued, we will replace the old one with a new product of equal value.
    • (3)
      To protect your right, please keep your warranty card, receipt or proof of purchase (must state the date of purchase, product name, amount paid, and must be stamped by the dealer).
    • (4)
      DARE reserves the right to decide to repair or replace the flawed product. We also have the right to decide on the type of product for replacement. We also reserve the right of final interpretation in the case of any dispute.
  • 2
    Warranty claims
    • (1)
      Steps for warranty claims: You need to prepare proof for your purchase and a picture of your product code. Send the picture of the damaged product via email to DARE official customer service at service@dare-bikes.com. Our customer service representative will be at your service.
    • (2)
      If a product is repaired or replaced within warranty, after replacement, the warranty period of the new product will start from the original warranty date. (The first day you purchase the product.)
    • (3)
      When a product is replaced within warranty period, the old product will become DARE’s property.
    • (4)
      In situations outside the scope of warranty not due to flaws, accessories and handling fees will be charged according to the genuine list price.
    • (5)
      Extra fees, such as fees caused by assembly and maintenance, transportation, or product malfunction, are not covered by the warranty.
D. Situations outside the scope of warranty
  • 1
    Consumable accessories are not covered by the warranty: Accessories such as inter and outer tires, brake pads, braking wires, gear shifting wires, handlebar covers, chainrings, chains, cassettes, rims, and hubs are not eligible for warranty.
  • 2
    The product does not have proof of purchase and date of purchase.
  • 3
    The product is out of warranty.
  • 4
    The bike type and product serial number listed on the warranty do not match with the bike or are incomprehensible.
  • 5
    Product serial number is removed, altered, or incomprehensible.
  • 6
    The bike is not used and maintained appropriately according to the instruction manual.
  • 7
    Damaged caused by invasive detergent, or unfit components and inappropriate maintenance/repair.
  • 8
    The bike was modified, or the original specification, paint, or accessories have been altered by the bike owner.
  • 9
    There are noises or vibration from turnable parts that do not affect the functioning of the bike.
  • 10
    The bike is frequently used by or rent to many people.
  • 11
    The bike is stored inappropriately, or the paint or the color of the metal and plastic components naturally wears off due to long-term use.
  • 12
    If you didn’t find flaws on the paint of the product within seven days of purchase, all abnormalities related to the bike’s appearance or paint are not covered by the warranty.
  • 13
    Damaged caused by the following reasons:
    • (1)
      The product is damaged due to man-made activities, negligence, and excessive or inappropriate use.
    • (2)
      The bike has been inappropriately assembled (e.g., inappropriately using the torque wrench), or damaged and malfunction caused by being repaired in unauthorized DARE retailers.
    • (3)
      The bike is inappropriately disassembled or the genuine accessories are not used (modified parts that are not genuine is used instead).
    • (4)
      Deterioration caused by time eclipse, such as impacts caused by ultraviolet (paint color wearing off or turns yellowish), erosion on the metal surface, and so on.
    • (5)
      Repainted product (in whole or in part).
    • (6)
      Damage or malfunction caused by natural disasters (earthquakes, typhoon, flood, fire, and so on).
    • (7)
      Damage caused by accidents or collision
(portable frame is used inappropriately, traffic accident, crash, crush, damage due to transportation, inappropriate use, or other accidental collision).
    • (8)
      Damage or malfunction caused by overloading.
    • (9)
      Damage or malfunction caused by exhaust gas, chemicals, animal feces, erosion by sea water, and so on.
    • (10)
      Consumables are not maintained or replaced timely, leading to damage or malfunction of other components.
    • (11)
      Damage or malfunction caused by riding the bike in places unsuitable for riding or for fierce competition.
    • (12)
      The seat post was not installed due to safety guidelines, causing the deformation or damage of the frame.
E. Crash Replacement Program
DARE offers a “crash replacement program”. If you register your product on our website www.dare-bikes.com within 30 days of purchase, and fill in all the required information properly, you will be entitled to our “crash replacement program”. This program is only viable to the original buyer, and the service is valid within three years of purchase.
With our “DARE crash replacement program”, you can purchase a new frame of the same or similar type at a discounted price (non-DARE products are not included, such as wheels, gear shifters, saddles, and so on). For more details about our discounted price, please refer to DARE’s official website. (The crash replacement program is applicable to DARE products like front forks, handlebars, and seat tubes.)
If you need to use “DARE crash replacement program”, please email us or contact us by phone, along with your proof of purchase, the picture of the damaged bike, and the reasons why it is damaged. After our assessment, we will notify you about how to make a replacement.
※ If the damage is deliberately made, DARE has the right to terminate the service and refuse you to use such service.
※ After the flawed product is replaced, the old product will become a property of DARE.
F. Product delivery
After the order is placed, the system will automatically calculate the estimated delivery date. DARE will do our best to deliver your product within the expected time. If the time needed to process the delivery exceeds what is expected, we will notify you and process your order as soon as possible. When your product is delivered, we will also send you a delivery notice/shipping list via email. The product will be delivered on weekdays (Monday to Friday), but not on national holidays.
DARE has the right to cancel or revise the policy without additional notification. Please refer to the latest policies on our official website.
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